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Find everything you need from our huge selection at great value, plus get fast, friendly help from our support team anytime.
Convenient Delivery Choices
Choose the shipping method that works best for you. We offer cost-effective standard delivery, expedited service with DHL Express or UPS, and secure freight forwarding for larger orders. You can also pick up your order directly from our shop for added convenience. For a complete overview of all shipping options, please see this page.
Product Return Process
Our Return Policy ensures customer satisfaction and protection. If you receive a product of good quality but wish to terminate the contract within 7 days, you have the right to do so. Keep the products in their original state to preserve this right. Even if the device is accidentally damaged or its value decreases due to unpacking or testing, you can still request a refund. We prioritize your experience and aim to provide a hassle-free return process.
If any of the following components are missing, the product cannot be returned:
- Complete equipment
- Receipt as proof of purchase from Arbro Shop
- Warranty card
- Service department's report describing the defect
Refunds for the goods will be processed in accordance with applicable laws and regulations.
FAQs
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the shipping carrier's website.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.
Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange. Please refer to our Return Policy page for detailed instructions.
How long does shipping take?
Shipping times may vary depending on your location and the selected shipping method. Generally, you can expect your order to be delivered within 5-7 business days. For international orders, it may take longer due to customs clearance procedures.
Do you offer international shipping?
Yes, we offer international shipping to most countries. During the checkout process, you can enter your address to check if we ship to your location. Please note that international shipping may be subject to customs duties and taxes imposed by your country's customs authorities.
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16 May- 30 Oct
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